COVID-19 Update

The Cosmetic Clinic: COVID-19 Update

Hi Everyone,

Now that Auckland is set to move back down to Alert Level 2 on Sunday 7 March, all of our clinics will be back open! So what does this mean for you? And what about our other clinics in other parts of New Zealand who are moving down to Alert Level 1?

 

Auckland Clinics:
See you back in clinic from Sunday 7 March!

Please rest assured that we will be strictly adhering to Health & Safety Guidelines set by the Government, while also maintaining our own stringent hygiene and health & safety protocols to keep our teams and clients safe. While our Auckland clinics are in Alert Level 2, we ask that you please assist us to maintain a safe environment for you and our staff by doing the following:

  • Please call us to reschedule your appointment if you are unwell;
  • Please use the hand sanitiser at reception upon your arrival;
  • Please continue to use our Contract Tracing mechanisms; and
  • Please maintain good social distancing practices.

Please see below for more on our Health & Safety Protocols under Alert Level 2.

For those clients who had appointments scheduled during the latest Lockdown period, we will continue to call to reschedule your appointment now that our clinics are back open. Please be patient with us, as we have a large number of re-bookings to make. We apologise if we don’t answer your call as we may be busy on the other phone lines with other clients. Please leave a message and rest assured that we will call you back. Given the potentially large volume of re-bookings, we do ask that you be flexible with your availability so that we can fit you in as early as possible

 

All Other Clinics (outside of Auckland):
Welcome back to Alert Level 1 to our clinics outside of Auckland.

Please rest assured that we will be strictly adhering to Health & Safety Guidelines set by the Government, while also maintaining our own stringent hygiene and health & safety protocols to keep our teams and clients safe. While we are in Alert Level 1, we ask that you please assist us to maintain a safe environment for you and our staff by doing the following:

  • Please call us to reschedule your appointment if you are unwell;
  • Please use the hand sanitiser at reception upon your arrival;
  • Please continue to use our Contract Tracing mechanisms, and
  • Please maintain good social distancing practices.

Safety and Hygiene Precautions for Covid-19 Alert Level 2

Social Distancing:

As with all businesses, we have strict Social Distancing practices that apply to everyone while they are in the clinic (with the exception of the time during your treatments with our therapists).  This means that you must maintain a distance of at least one metre from other people in the waiting area and the staff behind the reception desk.

Unfortunately, depending on the size of the waiting area in each clinic, this may mean that you need to wait outside the clinic.  Please be assured that we will be taking every precaution and following all Health & Safety guidelines including our own rigorous Health & Safety Protocols throughout Alert Level 2 to ensure the safety of our team and our clients. Hygiene and safety remains our absolute priority.

 

Contact Tracing:

Anyone who enters a clinic has to leave their contact details for the purpose of Covid-19 Contract Tracing.

This means that we will be checking that we have your correct details in our system. We apologise in advance if this means you get asked multiple times while the guidelines are in place but we need to do this in order to be compliant with the Government guidelines and to keep everyone safe.

 

Health and Safety:

Please rest assured that our existing strict hygiene and safety protocols are among the most stringent in New Zealand. Our Health & Safety Practices include:

  • Implementing social distancing in the waiting area and other non-treatment areas of the clinic;
  • Bed sheets and headrest covers replaced for every treatment;
  • Hand-washing best practice implemented before and after every treatment and each time a staff member leaves and re-enters the clinic;
  • Working surfaces sanitised with hospital grade disinfectant between every treatment;
  • Gloves and masks worn by every technician for every appointment;
  • Clinics fully sanitised multiple times throughout the day;
  • Staff members are NOT able to work if they experience any flu or cold like symptoms such as coughing, sneezing, runny nose, sore throat & fever; and
  • Allowing additional time between appointments as after checking in you may have been asked to wait outside the clinic until your appointment starts.

You can rest assured that your treatments, as always, will continue to be performed in an environment that adheres to the highest standards of Health & Safety practices and is fully compliant with the New Zealand Government and Ministry of Health (MOH) guidelines.