Standard Terms and Conditions– The Cosmetic Clinic

These terms and conditions are published by The Cosmetic Clinic New Zealand Limited, the country development licensee for The Cosmetic Clinic brand and system in New Zealand.

Standard promotion terms and conditions

• May not be taken or claimed in conjunction with any other offer.
• Pre-payment / purchase is required.
• Available at all The Cosmetic Clinic locations unless otherwise specified at applicable outlet.
• Treatment packages are not able to be split between more than one person.
• Promotional pricing is not applicable for existing bookings and will only apply to new bookings made and paid for in full during the promotion period.
• Offer is for a limited time only and is subject to availability.
• The Cosmetic Clinic reserves the right to end the sale or offer at any time without prior notification or advertisement.
• Promotion pricing applies to the specified treatments only. Excludes all other treatments and products listed in The Cosmetic Clinic treatment and pricing guide, or website.
• The Cosmetic Clinic medical practitioners and technicians reserve the right to determine suitable treatment for the client and to refuse treatment for client, if deemed not suitable. This decision is to be made by The Cosmetic Clinic medical practitioner and/or technician in their absolute discretion.
• The terms of our refund policy apply.
• Each The Cosmetic Clinic outlet is an independently owned and operated franchisee of The Cosmetic Clinic Limited.
• These terms and conditions apply to all sales and promotions by any The Cosmetic Clinic outlet in New Zealand unless an individual clinic advises otherwise.
• The Cosmetic Clinic Limited has no obligations to, or relationship with customers of any The Cosmetic Clinic outlet.

Series and packages:

• All standard laser hair removal packages that include a series of 1x treatments are valid for 6 months from purchase.
• All standard laser hair removal packages that include a series of 6x treatments or are valid for 9 months from purchase.
• All standard laser hair removal packages that include a series of 12x treatments or are valid for 15 months from purchase.
• All standard skin packages must include a series of 3 treatments or more and are valid for 6 months from purchase.

NOTE: From time to time additional promotional terms may apply. A link to these additional terms and conditions will be available on our sale page.

Full Body Laser Hair Removal Package Terms & Conditions

• Clients may purchase the full body laser hair removal package at the prices set out in the marketing materials from time to time unless otherwise advised by individual locations.
• The full body laser hair removal package includes all of the laser hair removal areas offered by The Cosmetic Clinic, as set out in the marketing materials from time to time. This package does not include laser hair removal areas that are not currently offered by The Cosmetic Clinic.
• Clients may elect to remove any area from their full body laser hair removal package.
• Clients must advise the staff at the time of purchase which areas they are nominating to be included in treatment.
• No reduction in price is available where areas have been removed from the package.
• Bookings must be made for all laser hair removal treatments.
• Bookings for this package may not be available at all times on all days.
• The package is not transferrable and cannot be split between clients.
• Clients must pre-pay for this package.
• Multiple pre-paid discount prices are available.
• All standard promotion terms and conditions apply.

Complimentary Skin Consultations

• Each client must have a complimentary consultation before any treatment is agreed to or undertaken.
• The Cosmetic Clinic medical practitioners, nurses and technicians reserve the right to determine suitable treatment for the client.

Gift Cards, Gift Certificates & Gift Vouchers

Gift Cards Purchased in Clinic and Gift Certificates Purchased Online

• Gift certificate/card is redeemable for product and services at any The Cosmetic Clinic location (unless otherwise stated).
• Gift certificate/card is not redeemable for cash or credit.
• No change can be given, however unused value will remain until the date of expiry on the certificate/card.
• Valid for 12 months from issue.
• Client will need to complete a client registration form and attend a complimentary consultation prior to commencement of treatment.
• The Cosmetic Clinic reserves the right to determine if the client is suitable for treatment and can at any time refuse to treat. If no other suitable product or service is available, the value of the certificate/card may be refunded or where applicable exchanged for a certificate or voucher for the shopping centre in which the outlet is located.
• Cosmetic injectable treatments are a prescribed medicine. For treatment risks and benefits please ask our experienced medical professionals or visit http://www.medsafe.govt.nz/ for consumer medicine information.
• The nominated user / recipient of all gift certificates will be required to provide photo identification upon redemption in clinic.

Complimentary Gift Vouchers

• Valid for 6 months from date of issue (unless otherwise noted).
• One per person.
• Not available in conjunction with any other offer.
• Excludes injectables treatments and products.
• Client will need to complete a client registration form and attend a complimentary consultation prior to commencement of treatment.
• All standard promotion terms and conditions apply.

Price Promise & Price Match Conditions

10% Price Promise Skin and Laser Treatments:

• 10% Price Promise excludes skin products and all injectable treatments.
• We will better any genuine and current advertised price by 10% on the same treatment using the same equipment and products.
• The competitor advertised offer must be within a 10km radius of The Cosmetic Clinic location from which the client is claiming the 10% Price Promise discount.
• The 10% Price Promise discount is inclusive of GST.
• Evidence of the published / advertised price must be provided at the time of booking.
• Simply cut out the advertised price or offer and bring it into the clinic with you. The
• Cosmetic Clinic reserves the right to contact the competitor at any time to authenticate the current price.
• The offer or treatment must be ‘like for like’. The client must purchase the same number of treatments as advertised by the competitor.
• The Cosmetic Clinic 10% Price Promise does not price match a competitor’s price match promotion.
• Subject to availability – the same technologies may not be available.
• The 10% Price Promise does not apply to offers made by group buying, discount or coupon generating website organisations.
• The 10% Price Promise discount cannot be applied to purchases that the client has already paid for or received.
• Each client will required a full consultation and assessment, and The Cosmetic Clinic medical practitioners, nurses and technicians reserve the right to determine suitable treatment for the client and can at any time refuse to treat.
• The Cosmetic Clinic 10% Price Promise scheme may be reviewed or cease any time without prior notice.

Price Match on Injectable Treatment Conditions:

• The Price Match offer is for injectable treatments only.
• The Price Match offer will only apply to cosmetic injection treatments if the treatment requested by the client is required, directed and recommended for the individual client needs by one of our Cosmetic Injectors or Medical Practitioners.
• We will match any genuine and current advertised price on the same treatment using the same equipment and products.
• The competitor advertised offer must be within a 10km radius of the The Cosmetic Clinic location from which the client is claiming the Price Match offer.
• Evidence of the published / advertised price must be provided at the time of booking. Simply cut out the advertised price or offer and bring it into the clinic with you.
• The Cosmetic Clinic reserves the right to contact the competitor at any time to authenticate the current price.
• The offer or treatment must be ‘like for like’. The client must purchase the same number of treatments or measurement of units as advertised by the competitor.
• The Cosmetic Clinic Price Match offer does not price match another price match.
• Subject to availability – the same technologies or products may not be available.
• The Price Match offer does not apply to offers made by group buying, discount or coupon generating website organisations.
• The Price Match offer cannot be applied to purchases that the client has already paid for or received.
• Each client will required a full consultation and assessment, and The Cosmetic Clinic medical practitioners, nurses and technicians reserve the right to determine suitable treatment for the client and can at any time refuse to treat.
• Cosmetic injectable treatments are a prescribed medicine. For treatment risks and benefits please ask our experienced medical professionals or visit http://www.medsafe.govt.nz/ for consumer medicine information.
• The Cosmetic Clinic Price Promise scheme may be reviewed or cease any time without prior notice.

Facebook 10% Discount with Check-In

• 10% discount only applies to laser hair removal and skin treatments.
• Excludes cosmetic injectables and skin products.
• Valid at time of check-in.
• Discount cannot be exchanged for cash or credit.
• Discount is not able to be split between persons.
• Only 1 discount can be used per transaction.
• 10% discount is only applied after proof of Facebook “check-in”.
• All standard promotion terms and conditions apply.

Refer a Friend Terms & Conditions

• Valid for new clients to The Cosmetic Clinic only.
• Valid for a period of 3 months after referred person books and pays for first treatment or product.
• Discount cannot be exchanged for cash or credit.
• Discount excludes cosmetic injectables.
• Discount excludes single product purchases.
• Discount is not able to be split between persons.
• Only 1 discount can be used per transaction.
• No limit to client referrals.
• All standard promotion terms and conditions apply.

Retailer Card

• Available to all retail employees of Kiwi Property, Scentre Group, Westfield Riccarton, Westfield Manukau City, and Sylvia Park Shopping Centre.
• Must be able to demonstrate to The Cosmetic Clinic that you are a current employee of landlord or one of the above shopping centres.
• Valid for clients at The Cosmetic Clinic only.
• Discount cannot be exchanged for cash or credit.
• Discount excludes cosmetic injectables and products.
• Discount is not able to be split between persons.
• Only one discount can be used per transaction applied.
• All standard promotion terms and conditions apply.

Student Discount

• Proof of student identification required.
• Valid for clients at The Cosmetic Clinic only.
• Discount cannot be exchanged for cash or credit.
• Discount excludes cosmetic injectables and products.
• Discount is not able to be split between persons.
• Only one discount can be used per transaction applied.
• All standard promotion terms and conditions apply.

Cosmetic Injectables

Standard Terms for Cosmetic Injectables

• All cosmetic injectable treatments require pre-booking and consultation with our medical professionals prior to treatment.
• Cosmetic injectable clients must be considered medically suitable for treatment, following a consultation with one of our medical professionals (including Register Nurse / Nurse Practitioner and Doctor).
• The Cosmetic Clinic medical practitioners reserve the right to determine suitable treatment for the client and can at any time refuse to treat.
• Complimentary consultations are for a period of 15 minutes or less, for any extended consultation requirements of 15 minutes or greater – additional fees may apply.
• The price per area treated will depend on the number of units required and the product used for the treatment.
• Advertised prices are based upon our minimum recommended dosage. More units may be required based upon technicians assessment of individual’s needs, desired outcome and genetic makeup (both men and women may vary).
• The product names of anti-wrinkle injections and dermal fillers are not used in advertising by The Cosmetic Clinic. Please contact any of our clinic locations for further details.
• All treatment packages can only be used by one customer within the one treatment appointment (all at one time).
• Cosmetic injectable treatments are a prescribed medicine. For treatment risks and benefits please ask our experienced medical professionals or visit http://www.medsafe.govt.nz/ for consumer medicine information.
• All standard promotion terms and conditions apply.

Excessive Sweating – Underarms

• All cosmetic injectable treatments require pre-booking and consultation with our medical professionals prior to treatment.
• Cosmetic injectable clients must be considered medically suitable for treatment, following a consultation with one of our medical professionals (including Register Nurse / Nurse Practitioner and Doctor).
• Complimentary consultations are for a period of 15 minutes or less, for any extended consultation requirements of 15 minutes or greater – additional fees may apply.
• The advertised price is based on 300 units Dysport® per treatment. More units may be required based upon the Cosmetic Injector’s assessment of individual’s needs, desired outcome and genetic makeup (both men and women may vary). Should additional units be required, additional pricing is based upon our everyday anti-wrinkle treatment price of $5 per unit of Dysport®.
• The treatment units can only be used by one customer within the one treatment appointment (all at one time).
• The Cosmetic Clinic medical practitioners reserve the right to determine suitable treatment for the client and can at any time refuse to treat.
• Cosmetic injectable treatments are a prescribed medicine. For treatment risks and benefits please ask our experienced medical professionals or visit http://www.medsafe.govt.nz/ for consumer medicine information.
• All standard promotion terms and conditions apply.

Cosmetic Injectables Anti-Wrinkle Treatment Packages – Dysport®

• The following terms and conditions apply for the purchase of the following Anti-Wrinkle packages. Pricing is a guideline only and may vary between locations:
  • Forehead lines from $100:
    • Price detailed above is for 20 units of Dysport® in total and is recommended for one treatment area.
  • Frown lines or Crow’s Feet from $250:
    • Price detailed above is for 50 units of Dysport® in total and is recommend for one treatment area.
  • Two areas from $330:
    • Price detailed above is for a maximum of 70 units of Dysport® in total and is recommended for two treatment areas (the forehead and either crow’s feet or frown lines).
  • Three areas from $550:
    • Price detailed above is for a maximum of 120 units of Dysport® in total and is recommended for three treatment areas (forehead, crow’s feet and frown lines).
• Clients may require less or more units to treat the selected area. If a client requires more than the number of units listed to treat the selected areas, additional payment will be required at the standard per unit Dysport® price. No refunds or reduction in price will be allowed if a client purchases a package but does not, or cannot safely, use all of the product units in the package in the one appointment.
• The number of units actually administered will solely be at the discretion of the medical practitioner prescribing the product.
• Possible areas for treatment may include frown lines, crow’s feet, or forehead lines.
• Products purchased in a package can only be used in one appointment.
• Packages cannot be split over appointments with the exception of our Luscious Lips package.
• Cosmetic injectable treatments are a prescribed medicine. For treatment risks and benefits please ask our experienced medical professionals or visit
• http://www.medsafe.govt.nz/ for consumer medicine information.
• Standard terms and conditions for cosmetic injections apply.
• All standard promotion terms and conditions apply.

Cosmetic Injection Dermal Filler Packages:

• The following terms and conditions apply for the purchase of the following Dermal Filler Packages:
  • Hydrator
  • Thin
  • Kissable Lips
  • Medium
  • Thick
  • Luscious Lips
  • Lips Re-Defined
  • Ultimate Selfie / No Filter
  • Cheeky Cheeks
  • Harmony Package
• Clients may require less or more Dermal Filler to treat the selected area and to achieve the desired result. No refunds or reduction in price will be allowed if a client purchases a package but does not, or cannot safely, use all of the product in the package in one appointment.
• Pre-payment  / purchase is required
• The number of Dermal Filler actually administered will solely be at the discretion of the medical practitioner prescribing the product.
• Products purchased in a package can only be used in one appointment, with the exception of our Luscious Lips package.
• Packages cannot be split over appointments, with the exception of our Luscious Lips package.
• A complimentary The Cosmetic Clinic Consultation must be conducted prior to the treatment.
• The Cosmetic Clinic’s medical practitioners reserve the right  to determine suitable treatment for the client and can at any time refuse to treat.
• Cosmetic injectable treatments are a prescribed medicine. For treatment risks and benefits please ask our experienced medical professionals or visit http://www.medsafe.govt.nz/ for consumer medicine information.
• Standard terms and conditions for cosmetic injections apply.
• All standard promotion terms and conditions apply.

Kissable Lips
1ml Restylane®, Restylane® Lyps, Restylane® Kysse, Restylane® Refyne, or JUVÉDERM® Ultra XC

Lips Re-Defined
10 units of Dysport® + 1ml Restylane®, Restylane® Kysse, Restylane® Lyps, Restylane® Refyne or JUVÉDERM® Ultra XC

Luscious Lips
2ml of dermal filler – Restylane® / Restylane® Kysse / Restylane® Lyps / Restylane® Refyne / JUVÉDERM® Ultra XC.
Treatment involves two treatments undertaken over a four-week period.

Ultimate Selfie / No Filter Package
50 units Dysport® + 1ml Lip Filler (Restylane®, Restylane® Kysse, Restylane® Lyps, Restylane® Refyne or JUVÉDERM® Ultra XC)

Cheeky Cheeks
2ml Restylane® Lyft, Restylane® Defyne, Restylane® Volyme, or JUVÉDERM® Ultra Plus XC

Harmony Package
50 units Dysport® + 3ml Dermal Filler (2ml Restylane® Lyft, Restylane® Defyne, Restylane® Volyme or JUVÉDERM® Ultra XC Plus, + 1ml Restylane®, Restylane® Lyps, Restylane® Kysse, Restylane® Refyne, or JUVÉDERM® Ultra XC)

True Cost of Waxing (www.truecostofwaxing.com)

• Waxing prices based on one treatment every 6 weeks until the age of 65 multiplied by a competitors average advertised price as at April 2017
• The price of laser hair removal being used is the cost of pre-paying for 12 treatments.
  An average of between 6 to 12 treatments is recommended to obtain maximum results.
• The number of actual treatments required will vary per the unique characteristics of the individual being treated. Cosmetic medicine and skin therapies are not exact sciences and the results of treatments cannot be guaranteed.