We offer amazing value in beautiful facilities with highly trained staff. To be able to do this, we have to protect our appointment availability via the following refund and cancellation policy:

• The Cosmetic Clinic has a ‘no refund’ policy on purchases if you simply change your mind.
• Treatments/services and service packages are not transferable to other individuals or clinics.
• We require a minimum of 24 hours’ notice for any appointment cancellation to allow time to reallocate your appointment to another client.
• If you fail to attend an appointment without providing at least 24 hours prior notice, we reserve the right to charge you a $50 No Show or Late Cancellation fee. If you have pre-paid for an appointment and you fail to attend that appointment, you may forfeit one treatment from your package.
• Package extension period: An extension for a maximum of one additional year (30 months from the original purchase date) for valid requests.
• Refund options:
  • Direct refund to client: Refunds will be issued back to the client’s original payment method.
  • Refunds back to a client’s bank account, with the exception of payments originally made using cash, will incur a 5% administrative charge.
  • Refund to Pre-Paid Card (PPC): Clients may opt for a refund to their Pre-Paid Card (credit) account for future use. Please note that PPC has an expiry period of 12 months.
• Refunds will be provided where required under New Zealand Consumer Law.
• Please note that deposits paid for cosmetic injectable treatments are non-refundable, if you cancel within 24 hours of your appointment, or fail to attend a booked appointment.

Price Match Conditions

Price Match Skin and Laser Treatments:

• Price match excludes skin products.
• We will match any genuine and current advertised price on the same treatment using the same equipment and products.
• The competitor advertised offer must be within a 10km radius of The Cosmetic Clinic location from which the client is claiming the price match.
• Evidence of the published / advertised price must be provided at the time of booking.
• Simply cut out the advertised price or offer and bring it into the clinic with you.
• The Cosmetic Clinic reserves the right to contact the competitor at any time to authenticate the current price.
• The offer or treatment must be ‘like for like’. The client must purchase the same number of treatments as advertised by the competitor.
• The Cosmetic Clinic does not price match a competitor’s price match promotion.
• Subject to availability – the same technologies may not be available.
• The price match discount cannot be applied to purchases that the client has already paid for or received.
• Each client will require a full consultation and assessment, and The Cosmetic Clinic medical practitioners, nurses, and technicians reserve the right to determine suitable treatment for the client and can at any time refuse to treat.
• The Cosmetic Clinic price match initiative can be reviewed and ceased at any time without prior notice.

Price Match on Injectable Treatment Conditions:

• The Price Match offer is for injectable treatments only.
• The Price Match offer will only apply to cosmetic injection treatments if the treatment requested by the client is required, directed and recommended for the individual client’s needs by one of our Cosmetic Injectors or Medical Practitioners.
• We will match any genuine and current advertised price on the same treatment using the same equipment and products.
• The competitor advertised offer must be within a 10km radius of the The Cosmetic Clinic location from which the client is claiming the Price Match offer.
• Evidence of the published / advertised price must be provided at the time of booking. Simply cut out the advertised price or offer and bring it into the clinic with you.
• The Cosmetic Clinic reserves the right to contact the competitor at any time to authenticate the current price.
• The offer or treatment must be ‘like for like’. The client must purchase the same number of treatments or measurement of units as advertised by the competitor.
• The Cosmetic Clinic Price Match offer does not price match another price match.
• Subject to availability – the same technologies or products may not be available.
• The Price Match offer does not apply to offers made by group buying, discount or coupon generating website organisations.
• The Price Match offer cannot be applied to purchases that the client has already paid for or received.
• Each client will required a full consultation and assessment, and The Cosmetic Clinic medical practitioners, nurses and technicians reserve the right to determine suitable treatment for the client and can at any time refuse to treat.
• Cosmetic injectable treatments are a prescribed medicine. For treatment risks and benefits please ask our experienced medical professionals or visit http://www.medsafe.govt.nz/ for consumer medicine information.
• The Cosmetic Clinic Price Match scheme may be reviewed or ceased any time without prior notice.

Spin to Win Terms and Conditions

• To participate, minimum spend is $150 on a single receipt.
• May not be taken or claimed in conjunction with any other offer.
• Vouchers are valid for 3 months.
• Prizes cannot be exchanged for cash.
• One spin per person.
• Lucky Dip is at the Clinic’s discretion and is subject to change based on supply.
• Available at participating clinics only.
• Prize Products MUST be accompanied by an OBSERV 520 Skin Analysis consultation.
• Balense products will be at your skin technicians discretion and prizes cannot be swapped or exchanged.
• The Cosmetic Clinic reserves the right to rescind prizes or offers at any time without prior notification or advertisement.
• The Cosmetic Clinic medical practitioners and technicians reserve the right to determine suitable treatment for the client and to refuse treatment for the client if deemed not suitable. This decision is to be made by The Cosmetic Clinic medical practitioner and/or technician at their absolute discretion.
• All other laser hair removal and skin treatment standard terms and conditions apply.

Student 25% Off Skin and Laser Treatments

• Receive 25% off Skin and Laser treatments at The Cosmetic Clinic locations nationwide.
• Offer available to students who present a valid student identification card at the time of treatment.
• Offer excludes Skin Packages, Cosmelan, Lumixa Light Therapy, Teeth Whitening, Skin and Laser Add On’s, Skin Care products, and Cosmetic Injectables.
• Offer cannot be exchanged for cash or credit.
• Discount is not able to be split between persons.
• Only one discount can be used per transaction applied.
• All standard promotion terms and conditions apply.

Facebook 10% Discount with Check-In

• 10% discount only applies to laser hair removal and skin treatments.
• Discount always excludes Skin Packages, Cosmelan, Lumixa Light Therapy, Skin Care products and Cosmetic Injectables.
• Valid at time of check-in.
• Discount cannot be exchanged for cash or credit.
• Discount is not able to be split between persons.
• Only 1 discount can be used per transaction.
• 10% discount is only applied after proof of Facebook “check-in”.
• All standard promotion terms and conditions apply.

Retailer Card & Corporate Offers (25% Discount)

• Must be able to demonstrate to The Cosmetic Clinic that you are a current employee/member of the retailer written on the card and if applicable, that you are the cardholder.
• Valid for clients at The Cosmetic Clinic only.
• Discount cannot be exchanged for cash or credit.
• Discount excludes Laser hair removal – Full Body (ex Face), Cosmetic Injectables, Skin Packages, Cosmelan, Lumixa Light Therapy, Teeth Whitening, ARX 4D Hydrating Mask, Skin and Laser Add On’s and skincare products.
• Discount is not able to be split between persons.
• Only one discount can be used per transaction applied.
• All standard promotion terms and conditions apply.

Gift Cards, Gift Certificates & Gift Vouchers

Gift Cards Purchased in Clinic and Gift Certificates Purchased Online

• Gift certificate/card is redeemable for products and services at any The Cosmetic Clinic location (unless otherwise stated).
• Gift certificate/card is not redeemable for cash or credit.
• No change can be given, however unused value will remain until the date of expiry on the certificate/card.
• Valid for 24 months from issue.
• Credit on a client’s file is valid for 12 months.
• The client will need to complete a client registration form and attend a complimentary consultation prior to the commencement of treatment.
• The Cosmetic Clinic reserves the right to determine if the client is suitable for treatment and can at any time refuse to treat a client. If no other suitable product or service is available, the value of the certificate/card may be refunded or where applicable exchanged for a certificate or voucher for the shopping centre in which the outlet is located.
• Cosmetic injectable treatments are a prescribed medicine. For treatment risks and benefits please ask our experienced medical professionals or visit http://www.medsafe.govt.nz/ for consumer medicine information.
• The nominated user/recipient of all gift certificates will be required to provide photo identification upon redemption in the clinic.

Complimentary Gift Vouchers

• Valid for 24 months from the date of issue (unless otherwise noted).
• One per person.
• Not available in conjunction with any other offer.
• Excludes Skin Packages, Cosmelan, Lumixa Light Therapy, Skin Care products, Teeth Whitening, ARX 4D Hydrating Mask, Skin and Laser Add On’s and Cosmetic Injectables.
• The client will need to complete a client registration form and attend a complimentary consultation prior to the commencement of treatment.
• Can only be redeemed at the clinic listed on the voucher.
• All standard promotion terms and conditions apply.

The Cosmetic Clinic is revamping their loyalty program.

Watch this space for updates.

Standard Terms for Cosmetic Injectables

• All cosmetic injectable treatments require pre-booking and consultation with our medical professionals prior to treatment.
  Cosmetic injectable clients must be considered medically suitable for treatment, following a consultation with one of our medical professionals (including Register Nurse / Nurse Practitioner and Doctor).
• The Cosmetic Clinic medical practitioners reserve the right to determine suitable treatment for the client and can at any time refuse to treat.
  Complimentary consultations are for a period of 15 minutes or less, for any extended consultation requirements of 15 minutes or greater – additional fees may apply.
• The price per area treated will depend on the number of units required and the product used for the treatment.
• Advertised prices are based upon our minimum recommended dosage. More units may be required based upon technicians assessment of individual’s needs, desired outcome and genetic makeup (both men and women may vary).
• The product names of anti-wrinkle injections and dermal fillers are not used in advertising by The Cosmetic Clinic. Please contact any of our clinic locations for further details.
• All treatment packages can only be used by one customer within the one treatment appointment (all at one time).
• Cosmetic injectable treatments are a prescribed medicine. For treatment risks and benefits please ask our experienced medical professionals or visit http://www.medsafe.govt.nz/ for consumer medicine information.
• All standard promotion terms and conditions apply.

Excessive Sweating – Underarms

• All cosmetic injectable treatments require pre-booking and consultation with our medical professionals prior to treatment.
• Cosmetic injectable clients must be considered medically suitable for treatment, following a consultation with one of our medical professionals (including Register Nurse / Nurse Practitioner and Doctor).
• Complimentary consultations are for a period of 15 minutes or less, for any extended consultation requirements of 15 minutes or greater – additional fees may apply.
• The advertised price is based on 240 units Dysport® per treatment. More units may be required based upon the Cosmetic Injector’s assessment of individual’s needs, desired outcome and genetic makeup (both men and women may vary). Should additional units be required, additional pricing is based upon our everyday anti-wrinkle treatment price of $5.50 per unit of Dysport®.
• The treatment units can only be used by one customer within the one treatment appointment (all at one time).
• The Cosmetic Clinic medical practitioners reserve the right to determine suitable treatment for the client and can at any time refuse to treat.
• Cosmetic injectable treatments are a prescribed medicine. For treatment risks and benefits please ask our experienced medical professionals or visit http://www.medsafe.govt.nz/ for consumer medicine information.
• All standard promotion terms and conditions apply.

Cosmetic Injectables Anti-Wrinkle Treatment Packages – Dysport®

• The following terms and conditions apply for the purchase of the following Anti-Wrinkle packages.
• Pricing is a guideline only and may vary between locations:Forehead lines from $110:Price detailed above is for 20 units of Dysport® in total and is recommended for one treatment area.
• Frown lines or Crow’s Feet from $275:Price detailed above is for 50 units of Dysport® in total and is recommend for one treatment area.
• Two areas from $375:Price detailed above is for a maximum of 70 units of Dysport® in total and is recommended for two treatment areas (the forehead and either crow’s feet or frown lines).
• Three areas from $615:Price detailed above is for a maximum of 120 units of Dysport® in total and is recommended for three treatment areas (forehead, crow’s feet and frown lines).
• Clients may require less or more units to treat the selected area. If a client requires more than the number of units listed to treat the selected areas, additional payment will be required at the standard per unit Dysport® price. No refunds or reduction in price will be allowed if a client purchases a package but does not, or cannot safely, use all of the product units in the package in the one appointment.
• The number of units actually administered will solely be at the discretion of the medical practitioner prescribing the product.
• Possible areas for treatment may include frown lines, crow’s feet, or forehead lines.
• Products purchased in a package can only be used in one appointment.
• Packages cannot be split over appointments with the exception of our Luscious Lips package.
• Cosmetic injectable treatments are a prescribed medicine. For treatment risks and benefits please ask our experienced medical professionals or visit
  http://www.medsafe.govt.nz/ for consumer medicine information.
• Standard terms and conditions for cosmetic injections apply.
• All standard promotion terms and conditions apply.

Cosmetic Injection Dermal Filler Packages:

The following terms and conditions apply for the purchase of the following Dermal Filler Packages:

• Hydrator
• Thin
• Kissable Lips
• Medium
• Thick
• Ultimate Selfie / No Filter
• Cheeky Cheeks
• Pump up the Volume
• Luxe Package

• Clients may require less or more Dermal Filler to treat the selected area and to achieve the desired result. No refunds or reduction in price will be allowed if a client purchases a package but does not, or cannot safely, use all of the product in the package in one appointment.
• Pre-payment  / purchase is required
• The number of Dermal Filler actually administered will solely be at the discretion of the medical practitioner prescribing the product.
• Products purchased in a package can only be used in one appointment, with the exception of our Luscious Lips package.
• Packages cannot be split over appointments, with the exception of our Luscious Lips package.
• A complimentary The Cosmetic Clinic Consultation must be conducted prior to the treatment.
• The Cosmetic Clinic’s medical practitioners reserve the right  to determine suitable treatment for the client and can at any time refuse to treat.
• Cosmetic injectable treatments are a prescribed medicine. For treatment risks and benefits please ask our experienced medical professionals or visit http://www.medsafe.govt.nz/ for consumer medicine information.
• Standard terms and conditions for cosmetic injections apply.
• All standard promotion terms and conditions apply.

Kissable Lips
1ml Thin Filler (Juvederm® Ultra XC or Restylane® Kysse or Restylane® Refyne or Teosyal RHA® 2)

Ultimate Selfie / No Filter Package
50 units Dysport® + 1ml Lip Filler (Restylane®, Restylane® Kysse, Restylane® Lyps, Restylane® Refyne or JUVÉDERM® Ultra XC)

Cheeky Cheeks
2.4ml Teosyal RHA® 4 or 2ml (Juvederm® Ultra Plus XC or Restylane® Lyft or Restylane® Volyme or Restylane® Defyne or Teosyal RHA® 3)

Pump up the Volume
3.6ml Teosyal RHA® 4 or 3ml (Juvederm® Ultra Plus XC or Restylane® Lyft or Restylane® Volyme or Restylane® Defyne or Teosyal RHA® 3)

Luxe Package
4.8ml Teosyal RHA® 4 or 4ml (Juvederm® Ultra Plus XC or Restylane® Lyft or Restylane® Volyme or Restylane® Defyne or Teosyal RHA® 3)

True Cost of Waxing (www.truecostofwaxing.com)

• Waxing prices based on one treatment every 6 weeks until the age of 65 multiplied by a competitors average advertised price as at April 2017
• The price of laser hair removal being used is the cost of pre-paying for 12 treatments.
• An average of between 6 to 12 treatments is recommended to obtain maximum results.
• The number of actual treatments required will vary per the unique characteristics of the individual being treated. Cosmetic medicine and skin therapies are not exact sciences and the results of treatments cannot be guaranteed.

Terms and conditions apply as per payment option chosen:

• Afterpay
• Q Mastercard

• May not be taken or claimed in conjunction with any other offer.
• Only 1 discount can be used per client.
• All other standard Terms and Conditions apply.

1. TCC allocated clinic for pre-paid services 

Clients pre-paid services were allocated to the last clinic they visited.

If Clear Skincare Clinics (CSC) Auckland CBD was the last clinic you received a treatment in, your CSC pre-paid treatments have been allocated to The Cosmetic Clinic Queen Street.

If CSC Newmarket was the last clinic you received a treatment in, your CSC pre-paid treatments have been allocated to The Cosmetic Clinic Newmarket.

If CSC Mission Bay was the last clinic you received a treatment in, your CSC pre-paid treatments have been allocated to The Cosmetic Clinic Sylvia Park.

2. Refund + Extension for CSC Clients

As communicated with CSC clients, no further refunds on CSC liabilities, as of 31 December 2024.

Valid Reasons for Extension
Clients may request an extension on the refund policy for valid reasons. Circumstances that will be considered, but not limited to, are:

Pregnancy/Breastfeeding: Clients experiencing pregnancy or breastfeeding may qualify for an extension.
Medical Conditions: Clients who are prescribed medication that affects their ability to utilise services may request an extension.

Extension Period: An extension for a maximum of one additional year (30 months from the original purchase date) for valid requests.

Proof Requirement
Clients requesting an extension or refund must provide appropriate proof of their situation. This may include medical documentation or any other relevant evidence to support their request.

3. Package Expiry 

Pre-paid packages from Clear Skincare will only be considered valid and accepted, if they are within the 18 month period from date of purchase.

4. Pre-Paid Services / Treatments  

CSC clients who have transferred to The Cosmetic Clinic with valid and existing pre-paid services cannot redeem promotional discounts off any pre purchased treatments.

Any ‘Addon’ treatments transferred to The Cosmetic Clinic, can only be booked and redeemed with a primary treatment. If no primary treatment was transferred across from CSC, clients will need to purchase a primary treatment at TCC to utilise their remaining ‘Addon’ treatments.

5. Transfer Terms for Clients

Client packages that have been transferred to a location of The Cosmetic Clinic, are eligible to transfer to another location once, as long as they have not redeemed any prepaid services at the original clinic. The available locations for transfer are:

The Cosmetic Clinic Queen Street
The Cosmetic Clinic Milford
The Cosmetic Clinic Ponsonby

To initiate the transfer, please contact the clinic to which you were originally transferred.

6. The Cosmetic Clinic Consent Forms

In order to use your existing pre-paid services and/or your first treatment at any of The Cosmetic Clinics, you will be required to fill in our electronic consent form.

7. Treatment Photos

Photographs being taken before and after each treatment is a mandatory requirement for clients at The Cosmetic Clinic. These photographs will form part of your clinical record and will be used in accordance with The Cosmetic Clinic* Privacy Policy.

We are proud to offer a 25% discount to the dedicated professionals in the healthcare and emergency services sectors. Please review the terms and conditions below to ensure you qualify for the offer.

Nurses:

• Registered Nurses (RN)
• Enrolled Nurses (EN)
• Nurse Practitioners (NP)
• Midwives
• Nursing students with valid proof of enrolment

Emergency Services:

• Paramedics and Ambulance Officers
• Firefighters (career and volunteer)
• Police Officers
• Search and Rescue personnel
• Defence Force personnel involved in emergency response

Terms & Conditions:

1. Valid ID or proof of employment (e.g., work ID, registration number, or a recent payslip) must be presented to redeem the discount.
2. The discount is available for personal use only and cannot be transferred.
   Cannot be combined with other offers, promotions, or discounts unless stated otherwise.
3. The offer may be subject to change or withdrawal at any time without prior notice.
4. Discount is valid on selected services/products only (please refer to the promotion details).

Model Call Out – Terms & Conditions

Eligibility

Open to participants aged 18-55.
Must be confident in front of the camera and available on 18th and 19th March in Auckland.
Clear skin and a confident smile required.

Punctuality & Attendance

Must arrive on time.
Cancellations require 48 hours’ notice or may impact future opportunities.
Selected spots are non-transferable.

Health & Safety

Disclose any skin conditions, allergies, or medical concerns.
A consent form is required before treatments.
The company is not liable for adverse reactions

Compensation

This is a voluntary, unpaid opportunity.
Participants receive a $100 The Cosmetic Clinic gift card for skin, laser, or teeth whitening treatments.

Image Rights

Images/videos may be used across all marketing channels.
The company retains full editing and distribution rights.
Participants waive approval rights over final content.

Comfort & Shoot Requirements

Some shots may require wearing underwear.
By participating, you confirm acceptance of these terms.

Terms and Conditions – Howick Clinic Closure

Account Transfer 
All client accounts, including pre-paid treatments and credit on file from The Cosmetic Clinic Howick, will be transferred to The Cosmetic Clinic Botany as of Thursday, 19th June 2025.  This includes treatment history and any valid remaining balances.

Redemption Conditions 
Pre-paid treatments and credit on file transferred from Howick can only be redeemed at The Cosmetic Clinic Botany.

Pre-paid Treatment and Credit Validity
All standard validity periods apply. Credit on file remains valid for 12 months from the original date of purchase. Pre-paid treatment packages are valid for 18 months from the original date of purchase, unless otherwise stated at the time of sale.

Refunds 
Refunds will not be offered for transferred credit or pre-paid treatments unless required under the Consumer Guarantees Act or other applicable New Zealand consumer law.

Cancellation Policy
Our usual cancellation policy applies. A minimum of 24 hours’ notice is required to cancel or reschedule an appointment. View our cancellation policy here.

Support 
For any questions regarding your account, pre-paid treatments, or the transfer process, please contact The Cosmetic Clinic Botany at botany@thecosmeticclinic.co.nz or call (09) 220 5011.

Refer a Friend

• The person being referred must be a new client. A new client is someone who has never had an appointment or made a purchase at The Cosmetic Clinic.
• Each client can only be referred once.
• You can refer as many friends as you like and $25 credits will accumulate on your profile.
• A $25 credit will be added to both the existing client’s and the new client’s profiles once the new client has completed an appointment or made a purchase at The Cosmetic Clinic.
• Credits can only be used on eligible Laser and Skin treatments (exclusions apply).
• Only one credit can be used per visit, with a minimum spend of $25.
• Credits are valid only at the clinic the referral was made (not valid for cross clinic redemption).
• Credits cannot be used with any other discount or promotion.